What to do if you live in a conflict zone

Official updatesLU-Alert · RTL, 100.7 · 112

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Follow every instruction from the authorities and the emergency services. Keep LU-Alert switched on and the radio tuned to Status: Verified.
Carry your ID and your medicines at all times, and keep the grab bag by the door.
Go out only when you must, in daylight, on roads you know are open. Tell someone where you are going and when you will be back.
If shooting or explosions start, take cover at once. Outdoors, get down behind something solid; indoors, keep away from windows, switch off the lights and go to a windowless room such as a bathroom or hallway. See Air raid or explosions for shelter instructions.
At a checkpoint, stay calm, keep your hands visible, say who you are, show your ID when asked and do what you are told.
Never touch abandoned weapons, ammunition or unknown objects, and keep away from empty buildings and damaged bridges. Report them to the police on Status: Verified.
Check on neighbours who are older, ill or alone, and do not post photos, videos or locations of fighting online.

Find out where the nearest hospital, police station and fire and rescue centre are, and how you would get there on foot.
Warnings come through sirens, LU-Alert messages, the radio and infocrise. See Alerts and sirens. Luxembourg's official guide has no chapter on war; the authorities will say what applies and how they will tell you.
Expect power, water, phone and card payments to fail. See Power is out, No water, or water unsafe and Phone and internet down.

Stock water, food and medicines for at least Status: Verified, and more if you can. See the emergency kit checklist.
Pack a grab bag for each person, with copies of your ID and key papers in a waterproof pouch, cash in small notes, a torch, a battery radio and a power bank.
Write phone numbers and addresses on paper, and add printed photos of your family. They help others find a missing relative.
Agree Status: Verified meeting points and Status: Verified contact outside the area in your household plan, and what each person does if you are apart.
Keep the car at least Status: Verified full.

Do not go back to a home in an area where fighting goes on, or that armed forces control, until the authorities say it is safe.
If you have lost contact with family, ask the Red Cross to help trace them, and tell your contact outside the area where you are.
Stay away from damaged buildings and from anything that looks like ammunition. See Unexploded ordnance.
Help the injured only when it is safe, and call Status: Verified. A first-aid course with the Red Cross or the CGDIS prepares you for this.
Keep routines, eat and sleep when you can, stay in touch with others, avoid alcohol, and take breaks from the news. If distress does not ease after Status: Verified, see a doctor or a psychologist. See Coping with a crisis.

Keep them close and indoors as much as you can, and keep a printed photo of each child in your grab bag.
Pack something familiar for them in the grab bag: a toy, a book, a colouring pad.
Explain what is happening in simple, honest words, and keep them away from frightening images.

Keep daily medicines for at least Status: Verified where you can, and spare batteries for hearing aids.
Plan how you would leave with and without your aids, and tell a neighbour or the staff at a reception point if you need help.

Keep them inside. Pack a carrier, a lead, food and their vaccination papers, and agree with someone in a safer place who could look after them.

During shooting or an alert, shelter in a windowless bathroom or hallway, or go lower down in the building. Use the stairs, never the lift.